I generally test products as an end user but since I am beta testing now, I was searching for what the responsibilities are of a beta tester and landed on product plan.

I now started learning how product management works.

Thanks for this article. It was helpful in understanding good processes.

Thanks Eduardo – the fact that he’s trying so hard is a good sign there’s value! If there is a free trial involved you can limit this to one time per account, even though the email address may change. Perhaps over time you can build features into the product that make it so that there is some kind of longer term value for staying on the same email address (e.g. email reports, notifications, etc.). My general approach is to not focus on people who are taking advantage of a system and instead provide value for the whole user base. A lot less frustration that way!